How quickly will you respond to my enquiry?
We aim to respond to all enquiries within 4 hours. For urgent operational matters, email technical@greenwavemarine.com.sg directly with "URGENT" in the subject line for immediate escalation.
What information should I include in my enquiry?
Please include your vessel name, type and flag, current or anticipated port of call, the service required and your preferred timeline. The more detail you provide, the faster we can prepare a tailored proposal.
Do you operate outside Singapore waters?
Our primary base is Singapore, but we coordinate services regionally across key Asian ports. Contact us with your location and we will advise on our coverage and capability for your specific requirement.
Can you provide emergency response outside business hours?
Yes — we operate 24/7 including weekends and public holidays. For emergency breakdown response, email technical@greenwavemarine.com.sg and flag the urgency. Our on-call team responds around the clock.